RETURNS &
EXCHANGE

REGISTER YOUR RETURN ONLINE
GO TO THE RETURNS PORTAL

We do not include printed return labels with our orders. Instead, you can register your return quickly and easily through our returns portal.

👉 Start your return or exchange here

WIDERRUF

SHOP GUTHABEN

Am schönsten für uns ist natürlich, wenn du dir einfach etwas anderes aus unserem Shop aussuchst 💙
Deshalb bieten wir dir gerne Shop-Guthaben mit 10 % Bonus auf den ursprünglichen Umtauschwert an. So einfach geht’s:

1️⃣ Shop-Guthaben im Rücksende-Portal auswählen
2️⃣ Artikel zurücksenden (bitte alle Rücksendebedingungen beachten)
3️⃣ Guthaben + 10 % Extra-Bonus erhalten und beim nächsten Einkauf einlösen

✨ Dein Vorteil: Mehr Wert, volle Flexibilität und du sicherst dir direkt dein nächstes Lieblings-Piece.

EXCHANGE

If you would like a different size or a different version of the item, you can easily do so via our exchange system :

1️⃣ Register for an exchange via Keepoala
2️⃣ Return the item (please note all return conditions)
3️⃣ After review, we will send you your new desired product.

⚠️ Direct exchanges are only possible for the same product category (e.g., a different size or color of swim trunks). If you would like a different product, we recommend returning the item and placing a new order.

RETURN

No problem! You have 14 days from the delivery date to return your items and receive a refund.

1️⃣ Register your return via Keepoala
2️⃣ Pack the item securely (see return policy)
3️⃣ Generate DHL label from the portal & return package
4️⃣ We check the return & refund the amount

💡 Returns are generally subject to a fee and will be processed through the Keepoala portal. In exceptional cases, we will cover the costs as a gesture of goodwill.

RETURN POLICY

We can only accept returns of original goods in perfect condition. Please note the following points:

✅ Unworn & unwashed – fitting only
✅ Original packaging and labels must be present
✅ No perfume, no stains, no signs of wear

Every return is personally inspected by us. If the conditions are not met, we unfortunately cannot accept the return.

🔹 IMPORTANT INFORMATION REGARDING REFUNDS 🔹

If you return individual items from a bundle , the original individual price will be charged.

The refund will be issued via the original payment method within 14 days of the return being processed .

📌 Note regarding the right of withdrawal:

The Keepoala returns portal is not mandatory to exercise your statutory right of withdrawal. You can also declare your withdrawal in another way – you can find all the information about this in our cancellation policy .

💙 Thank you for supporting MANTAHARI! 🌊

Every order that isn't returned saves resources and CO₂. If you have any questions, please feel free to contact us: hello@mantahari.com